@AMCTheatres wow opening night showing of Star Wars at AMC Burbank starts without sound for 10min and staff refuses to restart the film! Unbelievably poor customer service!
— Brock J. Stearn (@myanimator) December 15, 2017
One of the drawbacks to being a hardcore fan of anything is that small inconveniences can easily morph into huge disappointments or moments of outrage. That’s what happened in a Burbank theater when a showing of Star Wars: The Last Jedi suffered audio problems. Theater management wasn’t adequately responsive. Fans went nuts.
I was there. No bueno. https://t.co/qi1wybZf1U
— Josh Schoenwald (@jschoenwald) December 15, 2017
According to Twitter user, Isaias Rodriguez, theater management attempted to appease the angry fans by either moving them to another screening at the same theater — albeit not in the IMAX format — or to attend a screening of the much-anticipated film at another AMC theatre Friday. However, a representative for IMAX confirmed the incident did not take place at an IMAX showing of the film.
Despite these options, many fans were not satisfied.
Grown man dressed as Obi-Wan Kenobi attempts to force choke a minimum wage theater employee.
Star Wars at AMC Burbank had no sound. http://pic.twitter.com/aOxkvYJ3Hk
— Isaias Rodriguez (@ISA1AS3000) December 15, 2017
I’m guessing that this wouldn’t have happened if the sound cut out during, say, the Ghostbusters feminist reboot.
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